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Meeting the Expectations of the Modern Guest

Innovative technology can deliver superior entertainment, create an elevated guest experience and achieve operational efficiency while - vitally - maximizing your ROI. But what are these new technologies, which ones should you implement - and how?

ICE North America will help you to explore all this and more, including point of sale, food and beverage, property management, hardware and operations to drive innovation, enhance service and revenue, and seamlessly meet the expectations of the modern guest.

Download the Agenda   Register your interest for 2021

No need to wait until next year to get your ICE North America conference fix

Following the postponement of the in-person ICE North America exhibition and conference in New Orleans - we're bringing you a whole week of streamed industry content, discussions and debate, that you can access from wherever you are.

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Insight Led by Hospitality Experts

Are you interested in becoming a sponsor or exhibitor in the dedicated Hospitality Tech zone on the show floor?

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Hospitality Intelligence

ICE North America, which was scheduled for May 13 -14, 2020, has been postponed due to the coronavirus (COVID-19). If you’re interested in the breakdown of the conference prior to event postponement, please find below. Please note, this includes the previous event's details and should be used as a guide only.

Day 1

10.30 -11:10 am 

Driving non gaming revenue through entertainment: Creating loyalty that goes beyond gaming

  • Colleen Birch, SVP, Revenue Optimization, The Cosmopolitan Las Vegas

  • Bobby Soper, President & CEO, Sun Gaming & Hospitality

11:50 - 12:30 pm     

The fundamentals to providing first class hospitality at your property

12:30 - 1:30 pm

Networking Lunch

1:30 - 2 :10 pm     

Exploring the onset of preference tracking technology to drive customers to spend more money across your resort

  • Lana Kotur, VP of Customer Success, VizExplorer

2:50 - 3:20 pm

Data Driven Experiences

  • Brian Edwards, Founder & CEO, Edwards Technologies, Inc

3:20 - 4:00 pm   

Keeping customers onsite: Partnering with hotel brands to get the customer experience right

  • Suzanne Leckert, Managing Partner, Convergence Strategy Group

4:00 - 4:40 pm

Redesign or rebuild? Critical success factors for new projects in design and execution

  • Scott Fisher, Managing Partner, Convergence Strategy Group

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